Privacy Policy

This privacy policy explains how Alpen-Logistik GmbH collects, uses, and protects your personal information when you use our online platform and services. We are committed to protecting your privacy and handling your data transparently and securely in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Who We Are

Alpen-Logistik GmbH is a logistics and transportation services company offering international freight forwarding, road transportation across Europe, toll processing and management (including Austrian Maut), customs clearance assistance, route planning and optimization, and fleet management consulting. Our registered address is Bahnhofstraße 14, 60329 Frankfurt am Main, Germany.

Information We Collect

We collect different types of information in connection with your use of our site and services:

Personal Data:

This is information that identifies you as an individual. We collect this data when you provide it to us directly, such as when you fill out forms, request a quote, register for a service, or contact us. This may include, but is not limited to, your name, company name, address, contact details, payment information, and details necessary for the provision of logistics services (e.g., shipment details, customs information).

Usage Data:

We automatically collect information about how you access and use our online platform. This may include details such as your device's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to track activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

How We Use Your Information

We use the collected data for various purposes:

To provide and maintain our service, including delivering logistics services, processing shipments, and managing accounts.
To manage your requests and inquiries.
To fulfill contracts for services.
To process payments for services.
To improve and optimize our service and your experience.
To monitor the usage of our service.
For legal and compliance purposes, such as customs declarations and toll management.
To communicate with you about updates, service changes, or other relevant information, where permitted.

Legal Basis for Processing

Our legal basis for collecting and using your personal data depends on the specific context in which we collect it. We may process your personal data because:

It is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., providing a quote, managing a shipment).
You have given us explicit consent to do so (e.g., for marketing purposes, if applicable).
The processing is necessary for compliance with a legal obligation (e.g., customs regulations, accounting requirements).
The processing is necessary for our legitimate interests, provided that these interests are not overridden by your data protection rights (e.g., improving our services, preventing fraud).

Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this privacy policy and to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Usage data is generally retained for a shorter period, unless this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.

Data Security

We have implemented technical and organizational measures designed to secure your personal data from accidental loss and from unauthorized access, use, alteration, and disclosure. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure.

Disclosure of Your Information

We may share your personal information with third parties only in the following situations:

Service Providers:

We may employ third party companies and individuals to facilitate our service (e.g., logistics partners, customs agents, IT service providers), to provide the service on our behalf, to perform service-related services, or to assist us in analyzing how our service is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Legal Requirements:

We may disclose your personal data in the good faith belief that such action is necessary to: comply with a legal obligation, protect and defend the rights or property of Alpen-Logistik GmbH, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, protect against legal liability.

Business Transfers:

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your personal data may be transferred.

International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. If you are located outside Germany and choose to provide information to us, please note that we transfer the data, including personal data, to Germany and process it there.

We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and that no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Your Data Protection Rights under GDPR

Under GDPR, you have certain data protection rights. Alpen-Logistik GmbH aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.

If you wish to be informed what personal data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

The right to access:
You have the right to request access to your personal data.
The right to rectification:
You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure:
You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing:
You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing:
You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability:
You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent:
You also have the right to withdraw your consent at any time where Alpen-Logistik GmbH relied on your consent to process your personal information.

If you make a request, we have one month to respond to you.

Right to Lodge a Complaint

You have the right to complain to a Data Protection Authority about our collection and use of your personal data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Links to Other Sites

Our service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with personal data, please contact us. If we become aware that we have collected personal data from Children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We will let you know via a prominent notice on our service, prior to the change becoming effective. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact Us

If you have any questions about this privacy policy, please contact us in writing at:

Alpen-Logistik GmbH

Bahnhofstraße 14

60329 Frankfurt am Main

Germany